Something on the site is wrong
Prices, opening hours and transit details change faster than any guide. If a page is out of date, that is the most useful email you can send us. Include the page address and the source you are using.
Contact
Talk to NYCTrove
Corrections, press questions, collaboration ideas and reader questions all land in the same inbox. Here is what to send, and where.
Reasons to write
Four things we are always glad to receive
We are a small editorial team, so the more specific your message, the faster we can help.
A media request or interview
We are happy to talk about New York travel, itineraries, crowd patterns and the practical side of visiting the city. Include your outlet, your angle and your deadline.
A project you think fits
We work with tourism boards, transport operators and travel brands on clearly labelled projects. We do not sell guide placement, rankings or positive coverage. Tell us what you have in mind.
A trip you are planning
We answer what we can. We cannot book tickets, hold reservations or give live travel updates. For an emergency call 911; for city services call 311.
Send a message
The contact form
The form is a helper, not a mailbox. Fill it in and it will show you exactly what to send, with the address and subject line ready.
We do not run a ticket desk and cannot make, change or cancel bookings. Anything you send is read by a person, usually within a few working days. Please do not include passport numbers, payment details or other sensitive information in the message.
What happens next
Response times, honestly
Email is the fastest route: hello@nyctrove.com. We aim to answer everything within a few working days, Monday to Friday, New York time. Reader questions can take longer in the run-up to a holiday weekend, when the inbox is busiest.
If you are on a press deadline, put the word Deadline and the date in the subject line and we will try to come back to you sooner. If you are reporting a correction, a direct link to the page saves us a step and gets it fixed faster.
We do not share reader emails with third parties, and we do not add contact-form senders to the newsletter. See the privacy policy for the detail.
Before you write
Three quick answers
These come up often enough to be worth answering before the email.
Can you book tickets or hotels for me?
No. NYCTrove is a guide, not a travel agent. We can point you to the right official seller and explain how the pricing works, but the booking and the customer service afterwards are theirs. Our passes guide and planning guide cover the common decisions.
Do you accept guest posts, link insertions or paid reviews?
No. We do not publish guest posts, sell links or accept payment for coverage. We do work with partners on clearly labelled collaborations, so if your project is a genuine fit, describe it and we will tell you honestly whether it is.
Can I reuse your photos or text?
Original photography and text are copyrighted. For a specific request — a school project, a press piece, a licensed use — email us with what you need and how it will be used. Third-party photos and their licences are listed on credits, and the terms are in our terms of use.
While you are here
Planning rather than asking?
The itineraries and the practical guide answer most trip questions without a back-and-forth.